My order is late or shows delivered but I have not received it

Delivery dates are estimates. Festivals, weather and local restrictions can add a day or two, and we e-mail you if an order is delayed.

If the order is late

1. Check the timeline on the order page for the latest courier update.
2. Our courier partner makes up to three delivery attempts; make sure your phone is reachable.
3. If the expected date passed more than two days ago, raise a support request from Account → Support and pick the order — we will chase the courier.

If it shows delivered but you do not have it

Check with family, neighbours or your building security first. If it is still missing, raise a support request within 48 hours so we can open an investigation with the courier.